Privacy Policy

Privacy Policy

Covenant Care Services is committed to the privacy and confidentiality of our participants, families, carers, supports coordinators, health professionals, workers, and website visitors. We collect personal information from you when you deal with us, use our services, or visit our website. This Privacy Policy outlines Covenant Care Services’ privacy practices in relation to collecting, using, storing, disclosing, and protecting your personal information. We respect your privacy and your personal information is handled in accordance with applicable Australian privacy laws including the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), where relevant.

1.About This Privacy Policy

This Privacy Policy applies to personal information provided to Covenant Care Services by you through:
  • Our website
  • Contact and enquiry forms
  • Email, phone, and other communication
  • Service enquires and referrals
  • NDIS plan management services
  • Disability support and allied health services
  • Communication with participants, families, and carers
  • Communication with support coordinators and health professionals
  • And other interactions with Covenant Care Services
By providing personal information to Covenant Care Services, you agree that you have read and understood this Privacy Policy.

2. Information We Collect

The type of information we collect depends on your interaction with Covenant Care Services. We may collect the following types of information:
Contact Information
  • Angeline Jeevachandran
  • admin@covenantcareservices.com.au
  • 0430 092 851
  • Residential or postal address
NDIS and service information including:
Where required to provide our services, we may collect information relating to:
  • NDIS participant details
  • NDIS plan or participant’s needs
  • NDIS number or other identifying information
  • Support needs
  • Support goals
  • Services and supports accessed
  • Plan management information
  • Funding and invoice information
  • Details provided by support coordinators, nominees, carers, or representatives
Health and other sensitive information including:

Depending on the services you receive, we may collect sensitive information that is necessary to provide appropriate support.

This may include:
  • Health information
  • Disability information
  • Medical information
  • Information relevant to nursing, therapy, or other support
  • Or other information relevant to your support needs;
  • Other sensitive information that you or an authorised representative provide to us

We only collect sensitive information where permitted or required by applicable privacy laws and where it is reasonably necessary for our functions and services.

Other information including:

We may also collect information such as:

  • Messages sent to us
  • Feedback or complaints
  • Service preferences
  • Information provided during consultations
  • Information provided by your nominee, carer, or representative
  • Or other information needed for billing, administrative, and service purposes

3. How We Collect This Information

We usually collect information directly from you.
For example, we may collect information from you when:
  • You contact us by phone, email, or any other method
  • You complete an enquiry form on our website
  • You ask for more information about our services
  • You become a participant of our service and receive our services
  • You complete forms and provide documents to us
  • You communicate with us
  • You provide us with feedback or make a complaint
In some circumstances, we may also collect information about you from other sources if permitted by law. These third parties may include:
  • Families or carers
  • Support coordinators
  • NDIS or government entities
  • Health professionals
  • Other entities or organisations
  • Nominees, carers, or representatives
When we receive information about you from others, we collect it on the basis of our relationship with you. Where we receive information about you from another organisation, we will take reasonable steps to ensure that the information has been collected lawfully and is accurate and up-to-date.

4. Website Information and Cookies

Our website may collect information from you when you visit our site.
This information may include:
  • Internet Protocol (IP) address
  • Browser type
  • Device type
  • Operating system
  • Time and date of your visit
  • Pages you view
  • Or any other similar information
We use cookies and similar technologies to allow our website to work correctly and to evaluate and improve our website and your experience on it. You can control your cookie preferences in your browser settings. However, please note that if you disable cookies, some features on our website may not operate correctly. If our website uses other third-party technologies, those technologies may collect information in accordance with their privacy policies.

5. Use of Your Personal Information

We may use your personal information for purposes associated with operating Covenant Care Services and providing our services to you.
This includes using your personal information for purposes such as:
  • NDIS plan management services
  • Disability support and allied health services
  • Understanding your needs and goals
  • Coordinating and delivering your support service
  • Communicating with you, including participants, families, carers, and nominees
  • Processing invoices and payments
  • Managing NDIS-related matters
  • Responding to your queries or requests;
  • Arranging appointments or services
  • Providing customer service
  • Keeping records of our services
  • Managing complaints, feedback, or concerns
  • Improving our services and website;
  • Complying with legal obligations
  • Protecting the wellbeing and safety of participants and others
  • Preventing or detecting crime, fraud, or breaches of the law
  • Or sending you information about our services where we are entitled or permitted to do so
We will not use your personal information for any other purpose, unless we are entitled or required to do so by law.

6. Disclosure of Your Personal Information

We may disclose your personal information where we are entitled or required to do so by law, or where disclosure is necessary to provide our services or to operate Covenant Care Services.
This includes disclosing your personal information to:
  • NDIS and government entities
  • Support coordinators
  • Family members, carers, nominees, or representatives
  • Health professionals or other service providers
  • Payment, accounting, or administrative service providers;
  • IT or hosting providers
  • Professional advisers
  • Government regulators
  • Or other entities
We take reasonable steps to ensure that any entity to which we disclose personal information treats that information in accordance with applicable privacy laws.

7. Sensitive and Health Information

As Covenant Care Services is a disability support, plan management, nursing, and allied health service provider, some of the information we handle may be sensitive information or health information. We recognise our responsibility in relation to handling sensitive information and will take all reasonable steps to ensure that any sensitive information we hold is dealt with appropriately. We will only collect, use, or disclose sensitive information to the extent that it is necessary for, or authorised or required by law, or that it is necessary for the purpose for which the information is collected. We take reasonable steps to protect sensitive information from being disclosed or accessed by unauthorised persons and to prevent misuse of, interference with, or loss of the information.

8. Security of Your Personal Information

Covenant Care Services takes reasonable steps to protect personal information from misuse, modification, unauthorised or accidental access, accidental loss, or unauthorised disclosure. We take all reasonable steps to ensure the security of the personal information we hold and the information we store or process on behalf of others. We use physical, electronic, and procedural safeguards to secure the personal information under our control. No organisation is immune to unauthorised attempts to gain unauthorised access to information, but we use our best endeavours to reduce this risk. If there is a security breach or incident that compromises personal information that we are required to notify the Australian Information Commissioner of, we will notify the relevant parties and take the steps required by law.

9. Retention of Your Personal Information

We will retain personal information only for as long as we reasonably need it for the purpose for which it was collected, or for the period required by law. For example, we may retain personal information for the period of our service, to maintain a record of our service, for legal obligations, to resolve a dispute, or for other legitimate reasons. When we no longer need personal information, and it is not necessary for us to retain it, we will take reasonable steps to destroy or de-identify it.

10. Access to Your Information

You may request access to personal information that Covenant Care Services holds about you. If you wish to access personal information held by us, you can contact us using the contact details below. We will respond to your access request and may require you to identify yourself to help us understand and respond to your request. We will comply with your request within a reasonable timeframe and in accordance with applicable privacy laws. In some circumstances, we may not be able to grant you access to the personal information you requested.

11. Correction of Your Information

Covenant Care Services will take reasonable steps to ensure that personal information it holds about you is accurate and up to date. If you believe the personal information we hold about you is inaccurate, out-of-date, or incomplete, you can contact us to request a correction. We will take reasonable steps to correct personal information that we have determined to be inaccurate or out-of-date, and that is not inconsistent with the purpose for which the information was collected in accordance with this Privacy Policy.

12. Direct Marketing

Covenant Care Services may send you information about us or our services if we are entitled or authorised to do so. You may ask us to stop sending you marketing information at any time by contacting us, unsubscribing from any marketing emails, or calling us. We will continue to send you service, legal, and administrative notices even if you unsubscribe from our marketing emails.

13. Third-Party Websites and Services

Covenant Care Services’ website contains links to other websites or services operated by third parties. We are not responsible for the privacy practices of those websites or services. Please review their privacy policies carefully before providing them with any personal information.

14. Privacy Complaints

If you have a privacy concern or complaint about Covenant Care Services, you can contact us directly. It is helpful for us to be able to fully understand the nature of your concern or complaint. We will investigate your privacy complaint and respond to you as soon as possible after your initial enquiry. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner. You can find more information about how to make a privacy complaint at the Australian Information Commissioner’s website.

15. Contact Us

Should you have any questions regarding this Privacy Policy, concerns about privacy, wish to access or correct personal information held by Covenant Care Services, or raise a privacy complaint, contact Covenant Care Services.
Covenant Care Services

Email: admin@covenantcareservices.com.au

Phone: 0430 092 851
Address: Residential or postal address
We will use reasonable efforts to respond to your request or enquiry within an appropriate timeframe.

16. Updates to This Privacy Policy

Covenant Care Services reserves the right to update this Privacy Policy from time to time, in order to reflect changes to our services, business activities, technologies, or laws impacting our operations. The updated Privacy Policy will be posted on this page, with an updated effective date of 25 September 2026 . We encourage you to review this Privacy Policy periodically to be aware of changes affecting this website and our privacy practices.